Scam Refund Escalation — Bank Complaint + AFCA Complaint — $49
A few quick questions · $49 once · No card until the final step
Before you start: Scam Refund Escalation — Bank Complaint + AFCA Complaint
Your bank refused to refund a scam or unauthorised transaction, or has not resolved it? For $49 we draft two documents you lodge yourself: a formal written complaint to your bank's Internal Dispute Resolution asking for a final response by a deadline, and a ready-to-lodge complaint statement for AFCA, the free and independent external dispute resolution service. This does not guarantee a refund. Never pay anyone who contacts you promising to recover your money.
- Answer plain questions about your situationAbout 5 minutes, one question at a time. No legal knowledge and no card needed.
- See how your document is set out, then pay $49 onceBy card through Stripe. The full document is drafted in about 5 minutes.
- Read it and confirm itChange the wording yourself or ask for a redraft (unlimited edits, 2 redrafts included), then confirm it and we email you the final PDF. Nothing is sent to anyone else.
You can stop at any point before paying, at no cost.
What to have ready
- The key dates, and any amounts involved
- Any documents, emails or messages. Tell us in the chat what you have; the document can refer to them.
Common questions
How much does the Scam Refund Escalation Pack cost?A flat $49 AUD, including GST. There is no card required to start, no subscription and no hourly rate — you see the full summary of your answers before you pay.
How long does it take?There are 10 questions, which take a few minutes to answer. For eligible documents, the real protected draft is usually ready in about 5 minutes before payment. You pay only if you choose to unlock the clean final document.
When do I get the document?The draft of your Scam Refund Escalation — Bank Complaint + AFCA Complaint is usually ready in about 5 minutes. You read it on your dashboard and can change the wording; once you confirm it, the final PDF is available to download and emailed to you.
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