Repair Request to Landlord or Agent — $29
A few quick questions · $29 once · No card until the final step
Before you start: Repair Request to Landlord or Agent
Something in your rental needs fixing: mould or damp, a leak, hot water, heating or cooling, an appliance, a door, lock or window? A clear, polite written repair request to your landlord or property manager that describes the problem, says how it affects you, asks for it to be fixed by a reasonable date and, where your state's tenancy authority sets a time frame, says what it is. No legal threats.
- Answer plain questions about your situationAbout 5 minutes, one question at a time. No legal knowledge and no card needed.
- See how your document is set out, then pay $29 onceBy card through Stripe. The full document is drafted in about 5 minutes.
- Read it, change it, then approve itChange the wording yourself or ask for a redraft (unlimited edits, 2 redrafts included). Nothing is sent until you approve it.
You can stop at any point before paying, at no cost.
What's included
- Describes the problem clearly: what it is, where it is, when it started and whether it is getting worse.
- Says how it affects you and your household, from your answers only.
- Asks for the repair by a clear date and, where your state's tenancy authority sets a time frame, says what it is.
- Offers access for a tradesperson and asks them to confirm in writing when the repair will be done.
- Polite and calm: no threats about rent, the bond or the tribunal. A friendly, firm or formal tone, your choice.
- You read it first, then we email it for you or you download it and send it yourself.
What to have ready
- Who it goes to: their name, and their email if you want us to send it
- The key dates, and any amounts involved
- Any documents, emails or messages. Tell us in the chat what you have; the document can refer to them.
Common questions
How much does the Repair Request cost?A flat $29 AUD, including GST. There is no card required to start, no subscription and no hourly rate. You see a summary of your answers before you pay.
How long does it take?There are 9 questions, which take a few minutes to answer. The letter is usually ready in about 5 minutes after payment, any time of day.
Is it sent automatically, or do I see it first?You see it first. The letter lands in your dashboard, and nothing is sent until you approve it. Then we email it for you, or you download it and send it yourself.
Finish now, or come back later
Your Repair Request to Landlord or Agent is nearly there