Complaint About a Childcare Centre or Outside School Hours Care — $49
A few quick questions · $49 once · No card until the final step
Before you start: Complaint About a Childcare Centre or Outside School Hours Care
Worried about your child's safety, supervision, an injury, how staff treated your child, or how a concern was handled at a childcare centre, family day care, preschool or outside school hours care? A clear complaint letter to the service setting out what happened and what you want done, plus a complaint statement for you to check and lodge with your state or territory early childhood regulator if it is not resolved. You review it first. Ready in about 5 minutes.
- Answer plain questions about your situationAbout 5 minutes, one question at a time. No legal knowledge and no card needed.
- See how your document is set out, then pay $49 onceBy card through Stripe. The full document is drafted in about 5 minutes.
- Read it and confirm itChange the wording yourself or ask for a redraft (unlimited edits, 2 redrafts included), then confirm it and we email you the final PDF. Nothing is sent to anyone else.
You can stop at any point before paying, at no cost.
What's included
- A clear complaint letter to the service and its approved provider: what happened, your concerns and what you want done.
- Asks the service to deal with it under the complaints policy it must have and follow, and to confirm any incident record.
- A complaint statement for your state or territory early childhood regulator, which you check and lodge if the service does not resolve it.
- Uses your child's first name only, and can ask the regulator to keep your name confidential.
- Covers long day care, family day care, outside school hours care, preschool and kindergarten.
- Delivered as PDFs you download and send or lodge yourself. You review it first.
What to have ready
- The key dates, and any amounts involved
- Any documents, emails or messages. Tell us in the chat what you have; the document can refer to them.
Common questions
How much does the Childcare Complaint cost?A flat $49 AUD, including GST. There is no card required to start, no subscription and no hourly rate — you see the full summary of your answers before you pay.
How long does it take?There are 15 questions, which take a few minutes to answer. For eligible documents, the real protected draft is usually ready in about 5 minutes before payment. You pay only if you choose to unlock the clean final document.
When do I get the document?The draft of your Complaint About a Childcare Centre or Outside School Hours Care is usually ready in about 5 minutes. You read it on your dashboard and can change the wording; once you confirm it, the final PDF is available to download and emailed to you.
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