AI Processing and Data Handling Notice

How AI Is Used

Claim Done uses artificial intelligence to assist with drafting legal-style documents based on the information and evidence you provide. AI is used in the following stages:

• Analysing the information and documents you submit
• Drafting document content referencing relevant Australian legislation
• Generating case timelines and next-step guidance
• Extracting text from uploaded files (OCR processing)

AI Outputs Depend on Your Input

The quality and accuracy of AI-generated documents depends entirely on the information you provide. Incomplete, inaccurate, or misleading input will affect the output. You should review all generated documents before use or delivery.

Not Legal Advice

AI-generated content is not legal advice. Claim Done is not a law firm. Documents are generated as a tool to assist you — they do not replace independent legal advice from a qualified Australian lawyer.

Human Access

Claim Done staff may access your information for the purposes of customer support, quality assurance, fraud prevention, operational review, and platform improvement. Access is limited to authorised personnel.

Storage and Processing

Your information is stored on servers located in Australia (hosted by SiteGround). AI document processing involves sending your information to our AI provider (Anthropic) for analysis and drafting. This processing may involve infrastructure located outside Australia.

Overseas Processing

Our AI processing provider (Anthropic) may process data using infrastructure located in the United States or other jurisdictions. We cannot guarantee that all processing occurs exclusively within Australia. By using Claim Done, you acknowledge that your information may be processed overseas as part of the document generation workflow.

Data Retention

We retain your case data, documents, and uploads for as long as reasonably necessary to provide our services and meet our operational and legal obligations. You may request deletion of your data by contacting support@claimdone.com.au.

No Misleading Claims

We do not claim that your data is never processed outside Australia. We do not claim that our AI providers never use data for model improvement — we rely on the data handling commitments made by our providers in their own terms of service.

Short Intake Version

Claim Done uses AI to draft your documents based on the information you provide. AI-generated content is not legal advice. Your information is stored in Australia but AI processing may involve overseas infrastructure. Review all documents before use. Full details

Last updated: April 2026