As a sole trader you are the business — the unpaid invoice is not just on a balance sheet, it is in your personal bank account. There is no AR clerk, no debt-collection department, no in-house counsel. There is just you, the work you already did, and the customer who has decided your invoice can wait.
Sole traders are also the group most likely to swallow a bad debt — partly because the dollar value per invoice is often modest, partly because the cost of “getting a lawyer” feels disproportionate, and partly because chasing feels uncomfortable. The right legal step takes none of those barriers seriously, and it works.
Why your invoices stall
Customers who pay every other supplier on time but slow-walk yours have made a triage decision. They have weighed the social, commercial and legal cost of paying you against the cost of paying someone louder. Until you change the legal cost side of that equation, the maths will not move in your favour. Polite chasers and weekly statements do not change the legal cost. A formal Letter of Demand does.
The fastest legal step
A Letter of Demand is the single most cost-effective debt-recovery action available in Australia. It does not require you to hire a lawyer, attend court, or post bond. It does require that the document is drafted properly — invoice and contract referenced precisely, statutory interest entitlement claimed where applicable, deadline clear, escalation path named — so the recipient understands the next step is small claims tribunal or court, not another email.
What Claim Done delivers
- Invoice, contract and chase history captured cleanly
- Statutory interest claimed where applicable
- 14-day deadline and named tribunal or court for next step
- Sent on professional legal letterhead — not from your personal email
- Flat $79, drafted and sent same day
Common debtor pushbacks and why they fail
- “Send another statement.” Statements are accounting documents. A Letter of Demand is a legal document. Different posture, different result.
- “Take a discount.” You are entitled to the full invoice amount. Discounts are negotiated, not unilaterally imposed.
- “We will pay when our customer pays.” Your contract is with them, not with their customer.
- “We never agreed to that scope.” Late-arriving scope disputes after acceptance of work rarely defeat a properly drafted demand.
Next escalation if the demand is ignored
For most sole-trader invoices under the relevant state cap, the small claims tribunal (NCAT in NSW, VCAT in Victoria, QCAT in Queensland and equivalents) is the next step — designed to be used by people without lawyers, with a Tribunal Application service from Claim Done at $79. For corporate debtors and amounts over $4,000, a Statutory Demand under section 459E of the Corporations Act is dramatically more powerful and creates a 21-day window to either pay or face presumption of insolvency. A Final Demand ($79) sits between the Letter of Demand and either route. The whole sequence can be run for a fraction of the unpaid invoice on most jobs.