A letter of demand has arrived. It might allege an unpaid invoice, property damage, a contract breach, or a personal injury. It demands a sum of money inside 14 or 21 days and warns of legal proceedings if you don’t pay. The instinct is to either ignore it or to reply quickly and reasonably — both can be expensive mistakes.
What a letter of demand actually does
A letter of demand is a precondition to most civil proceedings in Australia. State courts (Local Court NSW, Magistrates Courts in VIC/WA/SA/TAS, QCAT/QCAT minor civil, ACT and NT equivalents) and federal jurisdictions all expect a demand to be made before suit. The letter is therefore a procedural step — it is not a judgment, it carries no enforceable weight on its own, and the deadline in it is the sender’s preferred deadline, not a legal one.
The cardinal rule: do not admit liability
Many people respond by saying “I’ll pay when I can” or “Sorry about that — let me sort something out”. Both are admissions. Under the Civil Procedure rules in every Australian state, an admission of liability is generally binding and removes your ability to dispute the underlying claim later. Even partial payment can be construed as an admission of the whole. Once you’ve admitted, the only remaining question is quantum.
Common pitfalls when responding
- “I’ll pay it next week” emails. A clear admission of debt that can be filed in court.
- Apologising in writing. Even sympathetic language can be tendered as evidence.
- Engaging in long email threads. Each reply creates more material that can be used against you.
- Ignoring the letter. Silence rarely helps — it allows the sender to file proceedings claiming you never disputed the debt.
- Paying to make it go away. Often locks in liability for related future claims.
What the right response looks like
A proper Legal Response acknowledges receipt without admitting the claim, denies liability on a without-prejudice basis, requests full particulars (the exact contractual or statutory basis, copies of the underlying invoices or evidence, calculations for any losses claimed), points out any obvious defects (limitation period under the Limitations Act of your state, lack of standing, missing elements), and reserves all of your rights. It is courteous and structured — but concedes nothing.
What Claim Done delivers
For a flat $79, Claim Done drafts a Legal Response that frames the right defences, demands the right particulars, and protects your position — without admitting any element of the claim. About fifteen minutes in the wizard, no solicitor appointment required. Compare to $400–$800 a solicitor would charge to read and reply.
What happens after
A properly-framed response often kills marginal claims at the demand stage because the sender realises their case is weaker than the letter implied. If they push on, your response forms the spine of your defence in any later proceedings — and you have not handed them an admission to weaponise.