How to Apply to QCAT for a Debt Dispute Under $25,000

When someone owes you money in Queensland and refuses to pay, the Queensland Civil and Administrative Tribunal (QCAT) provides a pathway to recover debts up to $25,000. The minor debt jurisdiction is designed to be accessible and faster than the Magistrates Court, but you still need to follow the correct procedure.

For the forms, fees and each step, see our guide to making an QCAT application.

This guide covers how to apply, which form to use, what evidence to attach, filing fees, and how to prepare for the hearing.

What is QCAT’s minor debt jurisdiction?

QCAT handles civil disputes across Queensland. The minor debt jurisdiction specifically deals with:

• Debts up to $25,000
• Unpaid invoices for goods or services
• Loan repayments not honoured
• Breach of contract claims where money is owed

QCAT does not handle:

• Defamation claims
• Family law matters
• Criminal matters
• Employment disputes (these typically go to the Fair Work Commission or QIRC)
• Debts over $25,000 (these go to the Magistrates Court)

If your dispute involves a company that owes $4,000 or more, consider serving a statutory demand under the Corporations Act before filing with QCAT. It may resolve the matter faster.

Before you apply: send a letter of demand

QCAT expects applicants to make a genuine attempt to resolve the dispute before filing. Send a formal letter of demand to the debtor.

Your letter should:

• State the amount owed and the basis for the debt (invoice number, contract, loan agreement)
• Attach copies of supporting documents
• Provide a clear deadline for payment (typically 7-14 days)
• State that you will apply to QCAT if payment is not received

Keep proof of delivery. QCAT may ask whether you attempted to resolve the matter first. If you need a professionally drafted demand letter citing the applicable Queensland law, Claim Done generates and sends one by email for a flat fee.

Step 1: Complete the application form

Use the application form on QCAT’s website for a minor debt claim. You can download it from the QCAT website or complete it online through the QCAT Online portal.

The form requires:

• Your details (applicant) — full name, address, contact details
• Respondent’s details — the person or company that owes you money
• Amount claimed — the exact figure, including any interest if applicable
• Brief description of the dispute — what the debt is for, when it arose, why it remains unpaid
• Remedy sought — usually “payment of $X plus costs”

Be specific. “Unpaid invoice for landscaping services rendered on 15 March 2024, invoice #1234, due 30 March 2024” is better than “they owe me money for work I did.”

Step 2: Gather your evidence

QCAT decides cases based on the evidence you provide. Attach copies (not originals) of:

• Invoices, quotes, or contracts
• Proof of delivery or completion of work (photos, delivery receipts, signed acceptance)
• Correspondence showing the debt was acknowledged or disputed
• Bank statements showing payment was not received
• Your letter of demand and proof it was sent

Organise your documents clearly. Number each exhibit and include a short cover sheet listing what you are attaching. QCAT members appreciate applicants who make their case easy to follow.

If you need a witness statement from someone who can verify the debt or the work performed, Claim Done prepares witness statements for $49, for you to check and sign.

Step 3: Pay the filing fee

Fees change each 1 July; check the current fee on the tribunal’s or court’s website before you file.

You can pay online via credit card, or in person at a QCAT registry. If you win your case, you can usually recover the filing fee from the respondent as part of your costs order.

Step 4: File your application

You can file:

• Online via QCAT Online (fastest, available 24/7)
• In person at any QCAT registry (Brisbane, Southport, Rockhampton, Townsville, Cairns, Toowoomba, Maroochydore)
• By post to the relevant registry

Once filed, QCAT will issue a case number, serve the application on the respondent (or you may be required to serve it yourself, depending on the filing method), and set a directions hearing or final hearing date.

You will receive a notice confirming the hearing date and location. Waiting times depend on QCAT’s current workload.

What happens after you file

The respondent has 28 days from receiving the application to file a response. They can:

• Admit the debt and offer a payment plan
• Dispute the debt and provide their own evidence
• Do nothing (in which case, after 28 days, you can ask QCAT for a decision by default)

If the respondent disputes your claim, QCAT will hold a hearing. Both parties present their evidence, and the tribunal member makes a binding decision.

If the respondent does not respond within 28 days of being served, you can ask QCAT for a decision by default using the form on QCAT’s website. This allows QCAT to decide the matter in your favour without a hearing, provided your application is properly completed and supported by evidence.

Preparing for the QCAT hearing

QCAT hearings are less formal than court, but you still need to be prepared.

Before the hearing:

• Review all your evidence and make sure you can explain each document
• Prepare a short opening statement (2-3 minutes) summarising your claim
• Bring three copies of all documents: one for you, one for the respondent, one for the tribunal member
• Arrive 15 minutes early

During the hearing:

• Address the tribunal member as “Member” or “Sir/Madam”
• Speak clearly and stick to the facts
• Answer questions directly
• If the respondent raises new evidence, you can ask the member for time to respond

QCAT members are experienced in debt disputes. They will guide the hearing and ask questions to clarify the facts. Your job is to present your evidence clearly and respond to any points raised by the respondent.

QCAT is designed to be accessible without legal representation, and most applicants in minor debt matters self-represent successfully.

Common reasons QCAT applications fail

• Insufficient evidence — invoices without proof of delivery, or claims based on verbal agreements with no supporting documents
• Failure to serve the letter of demand — QCAT expects you to attempt resolution first
• Wrong jurisdiction — the debt is over $25,000, or the dispute is not about money
• Incorrect respondent details — if QCAT cannot serve the application, your case will be delayed or dismissed
• Missing the deadline — if you do not attend the hearing, your application may be struck out

Avoid these issues by preparing thoroughly before you file.

What happens if you win

If QCAT rules in your favour, you will receive an order for payment. This is a legally binding decision requiring the respondent to pay the debt, usually within 28 days.

If the respondent does not pay, you can enforce the order by:

• Applying for a garnishee order (to intercept money from their bank account or wages)
• Registering a charge over their property
• Issuing a warrant to seize and sell their assets

Enforcement is a separate process and may involve additional fees. QCAT does not enforce orders automatically — you must take action if the respondent does not comply.

How Claim Done helps with QCAT applications

Claim Done drafts QCAT applications for Queensland debt disputes. You complete a 5-minute intake form, tell us what evidence you have, and our Programmatic Algorithms draft:

• Your application, setting out your claim and the events in date order
• A witness statement

The pack is formatted for QCAT and delivered in about 5 minutes. You check it, sign it and file it yourself. Claim Done does not provide legal advice or represent you at the hearing.

Final checklist before filing

• [ ] Letter of demand sent and proof of delivery retained
• [ ] Application form completed with accurate respondent details
• [ ] All supporting documents attached and clearly labelled
• [ ] Filing fee paid
• [ ] Three copies of all documents prepared for the hearing
• [ ] Hearing date confirmed and diarised

QCAT’s minor debt jurisdiction is one of the most efficient ways to recover unpaid debts in Queensland. Follow the process, present your evidence clearly, and you have a strong chance of success.

If you need a professionally prepared QCAT application pack, Claim Done drafts it in about 5 minutes for a flat fee — no subscription, no hidden costs. You attach your own evidence and lodge QCAT’s form yourself.

Frequently Asked Questions

How long does a QCAT debt dispute take?

Waiting times to a hearing depend on QCAT’s workload. If the respondent does not file a response within 28 days of being served, you can ask QCAT for a decision by default. If the matter proceeds to a hearing, the tribunal member may deliver a decision on the day or later in writing.

Can I claim interest on the debt in QCAT?

Yes, if your contract or invoice specifies an interest rate, or if the debt arises from a loan agreement. Otherwise, you may be able to claim interest from the date the debt became due. Calculate the interest amount and include it in your application.

What if the respondent lives interstate?

QCAT only has jurisdiction over respondents who are in Queensland or where the contract was performed in Queensland. If the respondent is interstate and the contract has no Queensland connection, you may need to file in their state’s tribunal or court.

Do I need a lawyer for a QCAT debt dispute?

No. QCAT is designed for self-represented applicants. Most people in minor debt matters present their own case successfully.

What happens if the respondent does not pay after I win?

You can enforce the QCAT order through garnishee proceedings, property charges, or a warrant to seize assets. Enforcement is a separate process with additional fees. QCAT does not enforce orders automatically — you must take action if the respondent does not comply voluntarily.