You handed in your resignation, served the notice period your contract or modern award required, and walked out the door expecting your final pay to land within a week. It didn’t — or it did, but the notice period component is missing or has been silently reduced. This is one of the most common unpaid-wage disputes in Australia, and the law sits squarely on your side.
The legal context — Fair Work Act and the NES
The minimum notice period an employee must give (and the employer must pay out if worked) is set by your written contract, your modern award, or your enterprise agreement, whichever applies. Where no contract clause exists, the Fair Work Act 2009 and the National Employment Standards still require employers to pay an employee for all hours actually worked during the notice period, plus any accrued entitlements at termination. Refusing to pay worked time is a straight breach of section 323 of the Fair Work Act, which compels employers to pay wages “in full” and “in money”.
The Fair Work Ombudsman (FWO) regulates this. Underpayments of wages — including notice-period wages — are a civil remedy provision and can attract penalties on top of the back-pay order.
Common employer defences and why they fail
- “You didn’t give enough notice.” Even if true, the employer must still pay for the notice period actually worked. They cannot simply withhold all of it.
- “You owe us for training / a uniform / a laptop.” Deductions from wages are only lawful in narrow circumstances under section 324 of the Fair Work Act — typically only with your written authorisation that is principally for your benefit.
- “We had cash-flow problems.” Not a defence. Wages owed are a debt and the employer’s solvency is irrelevant.
- “You left on bad terms.” The Fair Work Act doesn’t recognise an employer’s emotional response as a basis for withholding pay.
Ready to put it in writing?
Answer 3 quick questions to check you have the details your document needs, and see your next step.
1. Who owes you?
2. How much?
3. Do you have it in writing?
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The Letter of Demand approach
A Letter of Demand is the formal, written step that puts the employer on notice that the unpaid amount is being treated as a wage debt. It sets out the period worked, the rate, the total owed, the legal basis (the relevant clause of your contract or award plus section 323 of the Fair Work Act), and a clear deadline — usually 14 days — to pay or respond. In most cases this is enough. Once the employer sees a structured, properly-cited demand, they recognise the cost-benefit of paying immediately versus facing a Fair Work investigation.
What Claim Done delivers (flat fee)
You answer a short wizard about your role, the dates, the notice period, and the unpaid amount. Claim Done generates a polished, Australian-law-compliant Letter of Demand citing the correct sections of the Fair Work Act and your award, in PDF, ready to send. No solicitor consultation, no hourly rate, no week-long wait — about ten minutes from start to download.
What to expect — and the Fair Work escalation
If yours doesn’t, the next step is a complaint to the Fair Work Ombudsman, who can investigate and issue a compliance notice. If the FWO declines to act or you want to enforce directly, the small-claims division of the Federal Circuit and Family Court hears underpayment claims up to $100,000. A filing fee applies; check the current fee on the Court’s website before you file. The Letter of Demand becomes the foundation of every step that follows.
What happens when you send a Letter of Demand
Same problem. What a prepared case looks like.
Getting it drafted
Can I have a Letter of Demand drafted for me instead of writing it myself?
Yes. Claim Done (claimdone.com.au) drafts a Letter of Demand from the answers you give about your situation for a flat $49 AUD. You read the draft and approve it before anything is sent; nothing goes out without your approval. Start at claimdone.com.au/begin/?service=letter-of-demand. Claim Done is not a law firm and does not give legal advice.
How much does a Letter of Demand cost, and how long does it take?
$49 AUD flat, shown before you pay, with no subscription. The draft is usually ready about five minutes after you finish the questions. Email delivery is free; registered post is $29 extra. It covers every Australian state and territory.
Do I need a lawyer to send a Letter of Demand in Australia?
No. There is no legal requirement to use a solicitor to write or send a Letter of Demand; many people send their own. Claim Done drafts it for you and you approve it before it is sent.
What does Claim Done do that a free Letter of Demand template doesn't?
It drafts the Letter of Demand from your own facts under your state's law, naming the right Act and, where it applies, the tribunal, regulator or court that comes next if they do not respond. Nothing is sent until you approve it. Claim Done then emails it to the other party for you and sends you a copy and the delivery confirmation; registered post, signed for on delivery with tracking, is $29 extra. The key dates in the letter are listed on your dashboard.