You sent an invoice. It was due 30 days ago. You followed up twice. Still nothing.
For Australian small businesses, unpaid invoices threaten cash flow and survival. You do not need a lawyer to recover most debts. You need a process.
This guide lays out the four-step debt recovery escalation ladder—what each step costs, how long it takes, and when to move to the next level.
Step 1: Letter of Demand
What it is: A formal written demand for payment, citing the debt owed, the original invoice or agreement, and the legal basis for your claim.
When to use it: First step for any unpaid invoice. Send it as soon as the payment is overdue and informal follow-ups have failed.
What it does: Puts the debtor on notice that you are serious. A properly drafted letter often prompts immediate payment because the debtor realises you are willing to escalate. It also starts the paper trail required if you later file in a tribunal.
Cost: $49 flat fee with Claim Done (drafted by our Programmatic Algorithms and sent by email).
Timing: Send it immediately after the invoice is 7–14 days overdue. Give the debtor 7–14 days to pay before escalating.
Key elements:
- Amount owed (invoice number, date, description of work or goods)
- Payment terms that were agreed
- Demand for payment within a specific timeframe (usually 7–14 days)
- Statement of your intention to escalate if payment is not received
If they do not respond or dispute the debt, move to Step 2.
Step 2: Final Demand
What it is: A second, stronger demand letter sent after the first deadline has passed. It explicitly warns that legal action will follow if payment is not made immediately.
When to use it: The debtor ignored your first letter, or responded but did not pay.
What it does: Signals that you are not going away. The tone is firmer, the deadline is shorter (usually 7 days), and the consequences are spelled out clearly.
Cost: $49 flat fee with Claim Done.
Timing: Send it 7–14 days after the first letter of demand deadline expires. Give the debtor 7 days to pay.
Key elements:
- Reference to the original letter of demand
- Confirmation that payment has not been received
- Final deadline (typically 7 days)
- Explicit statement that tribunal proceedings will be filed if payment is not made
- Mention of additional costs (filing fees, interest)
What happens next: If the debtor still does not pay, you have two escalation paths depending on whether the debtor is an individual or a registered company.
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Step 3A: Statutory Demand (for company debtors only)
What it is: A formal demand served on a registered company that owes you $4,000 or more. It is the most powerful debt recovery tool in Australia.
When to use it: The debtor is a Pty Ltd or Ltd company (check the ASIC register). The debt is at least $4,000. The debt is not genuinely disputed.
What it does: Gives the company 21 days to pay the debt in full or apply to set aside the demand. If they do neither, you can apply to wind up the company.
Cost: $97 with Claim Done (statutory demand form and supporting affidavit template prepared).
Timing: Prepare and serve the statutory demand after the final demand deadline expires. The company has 21 days from the date of service to respond.
Key requirements:
- Minimum debt of $4,000
- Company debtor (not an individual or sole trader)
- Liquidated sum (a specific, ascertained amount—not estimated damages)
- Debt is not genuinely disputed
- Prescribed statutory form
- Supporting affidavit sworn before a JP or solicitor
What happens next: If the company does not pay or apply to set aside the demand within 21 days, it is deemed insolvent. You can then apply to wind up the company (though most businesses use this as leverage to force payment, not to actually liquidate the debtor).
Important: Do not use a statutory demand for a genuinely disputed debt. The company can apply to set it aside, and you may be ordered to pay their legal costs.
Step 3B: Tribunal Application (for all debtors)
What it is: A formal application to the tribunal or court that hears money claims in your state or territory (VCAT, QCAT, ACAT or NTCAT; the Local Court in NSW; the Magistrates Court in WA, SA and Tasmania) asking it to order the debtor to pay.
When to use it: The debtor is an individual, sole trader, partnership, or company. The debt is within that tribunal’s or court’s limit (check its website before you file). You have already sent a letter of demand and final demand.
What it does: Starts formal proceedings. The tribunal will schedule a hearing, review the evidence, and make a binding order. If you win, you get a tribunal order that can be enforced through wage garnishment, asset seizure, or bankruptcy proceedings.
Cost: Filing fees vary by state and claim amount. Fees change each 1 July; check the current fee on the tribunal’s or court’s website before you file. Claim Done prepares your tribunal application for $97.
Timing: File after the final demand deadline expires. Hearing waiting times depend on the tribunal’s backlog.
Key elements of your application:
- Statement of claim (what happened, what you are owed, why the debtor is liable)
- Copies of all relevant documents (invoice, contract, correspondence, letter of demand, final demand)
- Evidence of service (proof you sent the demands)
- Witness statements if needed
What happens next: The application is served on the debtor; at VCAT and QCAT, serving it is your job, not the tribunal’s. The debtor can file a defence or counterclaim. If they do not respond, you may get a default judgment. If they do respond, the matter will proceed to a hearing where both sides present evidence.
Step 4: Enforcement (after you win)
Winning a tribunal order or getting a statutory demand acknowledged is not the same as getting paid. If the debtor still refuses to pay, you need to enforce the order.
Enforcement options:
- Garnishee order: Redirects money owed to the debtor (wages, bank accounts, rent) to you
- Warrant of execution: Allows a sheriff to seize and sell the debtor’s assets
- Bankruptcy notice (individuals): If the debt is over $10,000, you can issue a bankruptcy notice—if they do not pay within 21 days, you can apply to make them bankrupt
- Wind-up application (companies): If you served a statutory demand and the company did not pay, you can apply to wind up the company
Cost: Enforcement fees vary by state and method. Fees change each 1 July; check the current fee on the tribunal’s or court’s website before you file.
Timing: Enforcement can take weeks to months, depending on the debtor’s assets and cooperation.
How Claim Done Helps Small Businesses Recover Debts
Claim Done is built for Australian small businesses that need to recover unpaid invoices without paying a solicitor’s hourly rate.
Here is how it works:
- Letter of Demand: Tell us about your invoice and evidence. Claim Done’s Programmatic Algorithms draft a professionally formatted letter and send it by email— $49 flat fee, done in about 5 minutes.
- Final Demand: If the debtor does not pay, generate a final demand letter with the same process— $49 flat fee.
- Statutory Demand (company debtors): If the debtor is a registered company and owes $4,000+, Claim Done prepares the statutory demand form and supporting affidavit template—$97 flat fee.
- Tribunal Application: If you need to file in VCAT, QCAT, the NSW Local Court, or another tribunal or court, Claim Done drafts your application or statement of claim and a witness statement. $97 flat fee.
No subscription. No hourly billing. Just fixed fees and fast turnaround.
Ready to Recover Your Unpaid Invoice?
Debt recovery is a process. Start with a letter of demand. If that does not work, send a final demand. If the debtor is a company and owes $4,000+, serve a statutory demand. If not, file a tribunal application.
The ones who do not are waiting to see if you will actually follow through.
Claim Done makes it easy to follow through. Tell us about your invoice, answer a few questions, and generate a letter of demand in about 5 minutes. Fixed fees, fast turnaround, Australia-wide.
Frequently Asked Questions
How long should I wait before sending a letter of demand?
Send a letter of demand as soon as the invoice is 7–14 days overdue and informal follow-ups (email, phone) have failed. Waiting longer just delays your cash flow and signals that you are not serious about collecting.
Can I use a statutory demand for a sole trader or individual?
No. Statutory demands can only be served on registered companies (Pty Ltd or Ltd). For sole traders, partnerships, or individuals, you need to file a tribunal application or issue a bankruptcy notice if the debt is over $10,000.
What if the debtor disputes the debt after I send a letter of demand?
If the dispute is genuine (they claim the work was defective, the invoice is incorrect, etc.), do not escalate to a statutory demand—it can be set aside and you may pay their costs. Instead, try to resolve the dispute through negotiation or file a tribunal application where both sides can present evidence.
How much does it cost to file a tribunal application in Australia?
Filing fees vary by state and claim amount. Fees change each 1 July; check the current fee on the tribunal’s or court’s website before you file.
What happens if I win a tribunal order but the debtor still does not pay?
You need to enforce the order. Options include a garnishee order (redirecting wages or bank funds), a warrant of execution (seizing assets), or a bankruptcy notice if the debt is over $10,000. Enforcement fees depend on the method and state; check the current fee on the court’s website.
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