You bought a boat — runabout, half-cabin, sport cruiser, fishing rig, ski boat. Within weeks the issues appear. Engine misfires. Gel-coat cracks. Electrical faults. Trim-tab failures. Hull leaks. The dealer offers “warranty service” that involves leaving the boat at their yard for months. You’ve got a $60k–$300k asset on the trailer that you can’t use.
Marine sales are covered by the same Australian Consumer Law (ACL) protections as cars — every vessel sold by a dealer comes with non-excludable consumer guarantees of acceptable quality, fit-for-purpose, and matching description.
The major-failure test for boats
A boat is a “major failure” under the ACL if:
- You wouldn’t have bought it had you known about the defect
- It’s significantly different from how it was described
- It’s unsafe to operate
- The defect can’t be fixed within a reasonable time
For marine claims specifically, “unsafe” is broadly interpreted. Hull integrity issues, engine failures that could leave you stranded offshore, electrical faults around fuel systems — all qualify.
Common dealer pushbacks (and why they don’t hold up)
- “It needs a ‘shake-down period’.” Manufacturer break-in instructions are reasonable. Months of repeated failures aren’t a “shake-down”.
- “You hit something.” The dealer needs evidence — they can’t just speculate. Most modern boats have ECU logs that show actual operating conditions.
- “You didn’t service it on time.” Service intervals matter for warranty claims, not for ACL claims, which are independent of any voluntary warranty.
- “It’s the manufacturer’s problem.” The dealer remains liable to you under the ACL regardless of who manufactured the vessel. The dealer’s recourse against the manufacturer is their problem.
The Letter of Demand
For boat claims, the Letter of Demand:
- Identifies the vessel (make, model, HIN, registration, dealer, purchase date, price)
- Itemises the defects with dates and any survey/mechanic reports
- Notes attempted repairs and their inadequate results
- Cites the ACL major-failure provisions
- States your remedy (refund, replacement, or compensation)
- Sets a deadline (typically 14–21 days)
- Names the escalation path: tribunal or court depending on claim value
Independent marine survey
For boats, an independent marine surveyor’s report is the single most useful piece of evidence. Survey reports are typically $400–$1,500 and produce a documented, expert opinion on the defects — which the dealer’s lawyers know is hard to argue against.
Flat fee
Claim Done’s Letter of Demand is $79. The wizard handles marine sales specifically. We send the letter to the dealer (CC manufacturer if appropriate) on your behalf.
If the dealer holds out, your state tribunal handles claims up to $25k–$100k. For higher-value boats, the Magistrates Court (small claims) or District Court depending on state.